Ryan Sorenson — Full-Stack Software Engineer

Impact at Scale

Numbers That Tell the Story

Every line of code I've shipped has been measured against real operational outcomes.

🚀

0

Technicians supported daily by TEM, scaled from West Division to national standard

Read the story ›

⚡

0

Tickets processed per day through PITSTOP, replacing manual delegation for 60–80 supervisors

Read the story ›

🔧

0

Pieces of field equipment tracked by I-Recon across 1,500 technicians

Read the story ›

⏱️

0

Hours saved per week company-wide by I-Recon — 1.5 hrs/tech × 1,500 technicians

Read the story ›

📉

0

%

Reduction in CommOps staffing after TEM scaled nationally

Read the story ›

🕐

0

Hours saved per supervisor per week by PITSTOP's self-service ticket assignment

Read the story ›

Career

Professional Experience

32 years at Comcast — from field technician to lead engineer building systems used nationally.

Lead Software Engineer

Comcast · Salt Lake City, UT

2015 – 2026

Diagnosed and resolved critical performance bottlenecks — rewrote a PITSTOP query that was timing out at 1–2 minutes to run in 3 seconds using temp tables and on-the-fly indexing.
Led migration from TFS to GitHub and shifted the team to structured Agile with a predictable weekly deployment cadence.
Mentored 4–5 developers on query optimization, C#, jQuery, and JavaScript.
Designed and delivered backend services and APIs used across the West Division and nationally.

C#ASP.NETSQL ServerJavaScriptGitAgile

Senior Application Developer

Comcast · Salt Lake City, UT

2007 – 2015

Delivered enterprise applications across the full SDLC including early TEM development.
Built RESTful APIs integrating internal platforms with Oracle and SQL Server.
Introduced Git-based version control workflows to the team.

ASP.NETC#OracleRESTful APIsGit

Technical Operations Analyst

Comcast · Salt Lake City, UT

2003 – 2007

Created and automated Technical Operations reporting, replacing manual generation and improving operational visibility.
Supported data analysis for field and dispatch teams.

SQLReportingData AnalysisAutomation

Field Technician → Dispatch Supervisor → Call Center Support

Comcast · Utah

1994 – 2003

Advanced through frontline roles, building the domain expertise that later informed the design of internal tools built for these same teams.

U.S. Army — Core of Engineers

United States Army · E-4 · Honorable Discharge

1990 – 1993

Active duty service during wartime, earning U.S. Veteran status. Honorably discharged at E-4. The discipline and composure under pressure from military service has carried through every phase of a 30+ year career.

★ U.S. Military Veteran

Selected Projects

Systems Built to Last

Full-stack from database to UI — each one replacing a broken or manual process with software that scaled.

National Scale ›

TEM — Technician Exception Manager

5,000–15,000 users › 75% staff reduction ›

Built the full stack — database, backend, UI — in ASP.NET, SQL, and JavaScript for a ticketing system with threshold-based approvals, replacing a manual email/phone process between supervisors and dispatch.

Outcome: Scaled from a West Division tool to the national standard, enabling CommOps to manage the same volume with ~75% fewer staff.

ASP.NETC#SQL ServerJavaScriptFull-Stack

National Scale ›

PITSTOP

600–1,000 tickets/day › 20 hrs/week saved ›

Designed the database architecture, data integration layer, and stored procedures consolidating work assignment from 8–11 disparate data sources into one tool — started for 60–80 West Division users and scaled nationally.

Outcome: Scaled to a national standard — self-service ticket assignment with real-time KPI visibility, saving supervisors ~20 hours/week previously spent pulling and delegating reports manually.

SQL ServerETLASP.NETC#Architecture

National Scale ›

VOC — Voice of the Customer Survey Process

National rollout › 2015 – 2020 ›

Designed and built the end-to-end data pipeline that powered automated customer surveys triggered 30 minutes after every service call or install. Built the process that fed technician and appointment data into the survey system and routed results back through the full technician hierarchy for accountability.

Outcome: Closed the feedback loop between field work and customer experience at national scale — giving leadership visibility into technician performance through the customer's own voice.

ETLSQL ServerData PipelineProcess DesignNational

I-Recon — Inventory Management

1,500 technicians › 2,250 hrs/week saved ›

Built full-stack inventory tracking (database, ETL, UI) pulling from Oracle and SQL Server, tracking 15,000–25,000 pieces of field equipment with assignment limits and technician-facing visibility.

Outcome: 1.5 hrs saved per technician × 1,500 technicians = 2,250 hours/week company-wide.

ASP.NETC#OracleSQL ServerETL

IT Asset Management System

~20,000 employees Division standard

Inherited a broken asset-tracking app for the West Division. Rewrote the database/data layer, sync process, and key UI components, adding validation and error handling throughout.

Outcome: Became the division's still-in-use system of record for laptop/desktop assignments across ~20,000 employees.

C#SQL ServerASP.NETApp Rescue

West Division Technician Scorecard

Real-time KPIs West Division-wide

Full-stack real-time scorecard (ASP.NET, SQL, ETL from Oracle/billing) tracking technician performance on daily, weekly, monthly, and annual KPIs with rollup views by region.

Outcome: Replaced subjective supervisor evaluations with a standardized KPI framework across the West Division.

ASP.NETSQLOracleETLReal-time

AI-Powered

AI-Integrated Resume Website

Live in production Claude Haiku API

Designed and built this resume site from scratch — including an embedded AI chat widget powered by the Claude Haiku API that answers recruiter and employer questions about Ryan's full work history in real time. Includes custom rate limiting (20 questions/IP/24 hrs), context engineering, and a responsive chat UI.

Outcome: Proof that AI integration is not just a talking point — it's a shipped feature. Also applied AI tooling throughout development for security review, code analysis, and agent-assisted debugging via GitHub.

Claude APIAI AgentsASP.NET CoreC#Prompt EngineeringSecurity

Beyond the Code

The Engineer Behind the Work

Technical skills get you in the door. Character is what makes you irreplaceable.

🏆

Always Top Tier

Consistently ranked among the highest performers on the team — year after year, peers and managers put Ryan at the top when it came to output, attitude, and who they'd want on a tough project.

📅

15+ Years, Zero Sick Days

A streak of perfect attendance spanning more than 15 years. The kind of reliability that teams and managers build plans around.

🤝

The Person Everyone Wants on Their Team

Colleagues and managers consistently said the same thing: they loved working with Ryan. Whether helping a frontline technician or a senior executive, the approach was always the same — patient, solutions-first, and genuinely invested in the outcome.

💡

Critical Thinker by Nature

Doesn't just solve the problem in front of him — identifies the root cause, questions the process, and builds something that prevents the problem from coming back. That instinct is why his systems scaled nationally.

🗣️

The Communicator Teams Ask For

Repeatedly brought in to take over projects — not just to build, but because team leads and scrum masters trusted him to listen, communicate honestly, and deliver the application the user actually envisioned. Top-tier customer service, inside and outside the building.

⚡

Positive, Fast, and All-In

Brings genuine enthusiasm to every team and every challenge — and then delivers quickly. Known for turning around solutions faster than expected while never cutting corners. Never the person who says it can't be done, and rarely the last one done doing it.

"I can build anything — if we want to put the time in."

Technical Skills

The Stack

Built over 18 years of shipping production software — not just learned from tutorials.

⚙️

Languages & Frameworks

C# ASP.NET / .NET Core JavaScript jQuery React Angular

🗄️

Databases & Data

SQL Server Oracle Complex Query Design Advanced Stored Procedures Query Optimization ETL Development Database Architecture Temp Tables & Indexing Multi-Source Data Integration

☁️

Cloud & DevOps

Git / GitHub Azure AWS Docker Kubernetes CI/CD

🤖

AI & Modern Tooling

Claude / Anthropic API AI Agent Development Prompt Engineering GitHub Copilot AI-Assisted Security Review AI Debugging & Code Analysis

🧠

Core Strengths

Full-Stack Development SQL Expertise App Modernization Performance Tuning Agile / Scrum Technical Mentorship

Education

Academic Background

🎓

Associate of Applied Science

Computer Networking

Utah Career College

🎓

Diploma, Information Systems

Concentration: Database Developer

Strayer University · 2011

📚

Software Engineering Coursework

Bachelor's-level core completed

Western Governors University

Get in Touch

Let's Talk

Looking for a senior engineer who ships at scale and mentors teams? Let's connect.

📍

Location

Saint George, UT