Ryan Sorenson — Full-Stack Software Engineer

Impact at Scale

Numbers That Tell the Story

Every line of code I've shipped has been measured against real operational outcomes.

🚀

Technicians supported daily by TEM, scaled from West Division to national standard

⚡

Tickets processed per day through PITSTOP, replacing manual delegation for 60–80 supervisors

🔧

Pieces of field equipment tracked by I-Recon across 1,500 technicians

⏱️

Hours saved per week company-wide by I-Recon — 1.5 hrs/tech × 1,500 technicians

📉

Reduction in CommOps staffing after TEM scaled nationally

🕐

Hours saved per supervisor per week by PITSTOP's self-service ticket assignment

Career

Professional Experience

32 years at Comcast — from field technician to lead engineer building systems used nationally.

Lead Software Engineer

Comcast · Salt Lake City, UT

2015 – 2026

Diagnosed and resolved critical performance bottlenecks — rewrote a PITSTOP query that was timing out at 1–2 minutes to run in 3 seconds using temp tables and on-the-fly indexing.
Led migration from TFS to GitHub and shifted the team to structured Agile with a predictable weekly deployment cadence.
Mentored 4–5 developers on query optimization, C#, jQuery, and JavaScript.
Designed and delivered backend services and APIs used across the West Division and nationally.

C#ASP.NETSQL ServerJavaScriptGitAgile

Senior Application Developer

Comcast · Salt Lake City, UT

2007 – 2015

Delivered enterprise applications across the full SDLC including early TEM development.
Built RESTful APIs integrating internal platforms with Oracle and SQL Server.
Introduced Git-based version control workflows to the team.

ASP.NETC#OracleRESTful APIsGit

Technical Operations Analyst

Comcast · Salt Lake City, UT

2003 – 2007

Created and automated Technical Operations reporting, replacing manual generation and improving operational visibility.
Supported data analysis for field and dispatch teams.

SQLReportingData AnalysisAutomation

Field Technician → Dispatch Supervisor → Call Center Support

Comcast · Utah

1994 – 2003

Advanced through frontline roles, building the domain expertise that later informed the design of internal tools built for these same teams.

U.S. Army — Core of Engineers

United States Army · E-4 · Honorable Discharge

1990 – 1993

Active duty service during wartime, earning U.S. Veteran status. Honorably discharged at E-4. The discipline and composure under pressure from military service has carried through every phase of a 30+ year career.

★ U.S. Military Veteran

Selected Projects

Systems Built to Last

Full-stack from database to UI — each one replacing a broken or manual process with software that scaled.

National Scale

TEM — Technician Exception Manager

5,000–15,000 users 75% staff reduction

Built the full stack — database, backend, UI — in ASP.NET, SQL, and JavaScript for a ticketing system with threshold-based approvals, replacing a manual email/phone process between supervisors and dispatch.

Outcome: Scaled from a West Division tool to the national standard, enabling CommOps to manage the same volume with ~75% fewer staff.

ASP.NETC#SQL ServerJavaScriptFull-Stack

National Scale

PITSTOP

600–1,000 tickets/day 20 hrs/week saved

Designed the database architecture, data integration layer, and stored procedures consolidating work assignment from 8–11 disparate data sources into one tool — started for 60–80 West Division users and scaled nationally.

Outcome: Scaled to a national standard — self-service ticket assignment with real-time KPI visibility, saving supervisors ~20 hours/week previously spent pulling and delegating reports manually.

SQL ServerETLASP.NETC#Architecture

National Scale

VOC — Voice of the Customer Survey Process

National rollout 2015 – 2020

Designed and built the end-to-end data pipeline that powered automated customer surveys triggered 30 minutes after every service call or install. Built the process that fed technician and appointment data into the survey system and routed results back through the full technician hierarchy for accountability.

Outcome: Closed the feedback loop between field work and customer experience at national scale — giving leadership visibility into technician performance through the customer's own voice.

ETLSQL ServerData PipelineProcess DesignNational

I-Recon — Inventory Management

1,500 technicians 2,250 hrs/week saved

Built full-stack inventory tracking (database, ETL, UI) pulling from Oracle and SQL Server, tracking 15,000–25,000 pieces of field equipment with assignment limits and technician-facing visibility.

Outcome: 1.5 hrs saved per technician × 1,500 technicians = 2,250 hours/week company-wide.

ASP.NETC#OracleSQL ServerETL

IT Asset Management System

~20,000 employees Division standard

Inherited a broken asset-tracking app for the West Division. Rewrote the database/data layer, sync process, and key UI components, adding validation and error handling throughout.

Outcome: Became the division's still-in-use system of record for laptop/desktop assignments across ~20,000 employees.

C#SQL ServerASP.NETApp Rescue

West Division Technician Scorecard

Real-time KPIs West Division-wide

Full-stack real-time scorecard (ASP.NET, SQL, ETL from Oracle/billing) tracking technician performance on daily, weekly, monthly, and annual KPIs with rollup views by region.

Outcome: Replaced subjective supervisor evaluations with a standardized KPI framework across the West Division.

ASP.NETSQLOracleETLReal-time

AI-Powered

AI-Integrated Resume Website

Live in production Claude Haiku API

Designed and built this resume site from scratch — including an embedded AI chat widget powered by the Claude Haiku API that answers recruiter and employer questions about Ryan's full work history in real time. Includes custom rate limiting (20 questions/IP/24 hrs), context engineering, and a responsive chat UI.

Outcome: Proof that AI integration is not just a talking point — it's a shipped feature. Also applied AI tooling throughout development for security review, code analysis, and agent-assisted debugging via GitHub.

Claude APIAI AgentsASP.NET CoreC#Prompt EngineeringSecurity

Technical Skills